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If you are not 100% delighted with your purchase, Optically offers a 90 day unconditional return and one-time exchange policy for it's customers. Of course, your returned glasses (either for refund or exchange) must be unworn, in the state you receive them and in the original packaging.
When we mean customer delight, we really mean it! This mean that we will accept returns even if 'you' enter the wrong prescription. Note that this applies to ALL single vision orders.
So if the doctors hand-writing is illegible and hence you receive glasses with the wrong prescription, you can choose to exchange or return the glasses.
However, we request you to check the prescription twice or take a picture with your phone and email it to us straight from your phone. This will minimise errors and save us both, time and money.
We will also keep you informed of the order status (via text and email) right through till delivery. Go ahead and experience, Optically and Perfect service!
Compatible lenses: Single vision Bifocals Multifocals
You can buy these glasses now & email your prescription later. We will reserve this frame for you.
Our calling hours are
10:00 am - 11:00 pm (AEST).
Call us directly at (08) 7200 0090
Email us firstname.lastname@example.org
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Optically delivers prescription glasses and sunglasses Australia wide. Delivery within Sydney, Melbourne, Canberra, Brisbane, Perth and Adelaide normally takes 10 working days. Please give us 2 extra days for delivery outside of these cities.
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